Shipping & Returning

Shipping & Returns

Shipping:

Shipping Methods:

We choose  Express Mail Service to ship the shoes. You will get your package within 14 business days.

Shipping Fee: 

Free Shipping worldwide!

We are not responsible for any import tax charged on your package.But normally, there won't be any additional money be charged.

Processing Time (1-3 days)

From the time we received your order to your order was shipped out, it will take 1-3 days.Your order will be sent to the shipping company on the day of packing or no later than the next day.

Shipping Time(5-9 days)

After the package was shipped out. It will take 5-9 days for the shipping.

Tracking Methods

After your order is dispatched, we will offer you the tracking number and the tracking website via email.

Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading.Normally, the information can be online within 1-3 days).

Returning:

When receiving and signing for the package, you must inspect the package carefully to make sure whether it is perfect or not; you should contact us first instead of signing for if it has any breakage; we will help you to process! But if after signed for the package and the product has any problems, we are generally irresponsible!

1.  If you find the parcel broken when delivery, please open the parcel to check whether items are kept intactly. If not, please refuse delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exhcange or fully refund your money according to your request.

2.   If you have already signed for the package, but you are not satisfied with the products,  please contact our customer service center about the returning. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.

Unsuccessful or Wrong Delivery

For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

 

If you have any further questions, plese feel free to contact our customer service center:

Call us:1-818-381-5088 (After 1 P.M. in PST)

Email: dearrolex@hotmail.com

MSN: johnlee8810@hotmail.com